PRIVACY POLICY

Last Updated: July 21, 2026

This Privacy Policy describes how Vasonn India (“Vasonn”, “we”, “us”, or “our”), through vasonn.com (the “Website”), collects, uses, stores, processes and shares personal information when you visit our Website, purchase our products, communicate with us, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce infrastructure through which we offer our products and services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Vasonn, we may collect or process the following categories of information:

Contact Information: Your name, email address, telephone/mobile number, billing address and shipping address.

Order and Transaction Information: Products purchased or viewed, cart activity, order history, returns, cancellations, transaction details and related information.

Account Information: If customer accounts are available, we may process information associated with your account, preferences and settings.

Payment Information: Information necessary to process and verify payments and transactions. Online payments may be processed through third-party payment service providers such as Razorpay or other payment providers made available through our Website.

Vasonn generally does not directly store complete credit or debit card credentials processed securely by third-party payment service providers.

Communications: Information you provide when communicating with us through email, telephone, WhatsApp, customer-support channels, forms or social media.

Device and Usage Information: Information such as your IP address, browser type, device information, operating system, Website interactions, pages viewed, referring URLs and other technical or usage information.

We may also collect information through cookies, pixels and similar technologies as described below.

2. How We Collect Your Information

We may collect personal information:

• Directly from you when you browse our Website, place an order, create an account, contact us or otherwise provide information to us.
• Automatically when you interact with our Website through cookies and similar technologies.
• Through Shopify and applications or services connected to our store.
• Through payment processors, logistics providers, marketing platforms and other service providers involved in operating our business.
• From advertising, analytics and social-media platforms where permitted by applicable law.

3. How We Use Your Information

We may use personal information to:

• Process and fulfil orders.
• Process payments and verify transactions.
• Arrange shipping and delivery.
• Provide order confirmations, shipping updates and other transactional communications.
• Manage returns, refunds, replacements and customer-service requests.
• Respond to questions and customer-support enquiries.
• Maintain and improve our Website, products and customer experience.
• Detect, investigate and prevent fraud, misuse, security incidents or unlawful activity.
• Maintain appropriate business, accounting and transaction records.
• Comply with applicable legal, regulatory and tax obligations.
• Analyse Website performance and customer interactions.
• Personalise content, product recommendations and advertising where applicable.
• Conduct marketing and promotional activities where permitted.

4. Shopify

Our Website and online store are powered by Shopify.

Shopify may collect and process information relating to your access to and use of our Website in order to provide its e-commerce services, maintain the functionality and security of the store, and provide certain analytics, personalisation or related services.

Information you submit through our Website may therefore be processed by Shopify and its authorised service providers in accordance with their applicable privacy practices.

5. Payments and Razorpay

We may use Razorpay and/or other authorised payment service providers to facilitate online payments.

When you make an online payment, certain payment and transaction information may be transmitted directly to the applicable payment provider for secure processing, authentication, fraud prevention and transaction completion.

Payment providers process information according to their own applicable privacy policies, security standards and legal obligations.

Vasonn generally does not directly store your complete credit or debit card credentials.

6. Shipping, Shiprocket and Courier Partners

For orders delivered within India, we may use Shiprocket and/or courier and logistics partners available through Shiprocket or other logistics providers.

To fulfil and deliver your order, relevant information may be shared with these providers, including:

• Your name
• Delivery address
• Telephone/mobile number
• Email address where required
• Order and shipment information
• Payment or COD-related status where applicable

This information is shared only as reasonably necessary to process, transport, track and deliver your order and provide related logistics services.

7. International Order Enquiries

Vasonn primarily offers standard Website shipping within India.

In certain circumstances, customers outside India may contact us through email, WhatsApp or another authorised communication channel to enquire about the possibility of arranging an international order manually.

If such an order is accepted, we may collect and process additional information necessary to provide quotations, arrange payment, complete shipping documentation, coordinate international logistics, comply with customs requirements and fulfil applicable legal obligations.

International shipping availability is not guaranteed and is subject to separate confirmation by Vasonn.

8. Marketing Communications

Where permitted by applicable law and based on your interaction with us or consent where required, we may use your contact information to communicate with you regarding:

• New products
• Collections and launches
• Offers and promotions
• Restock notifications
• Abandoned carts or checkout reminders
• Product recommendations
• Brand news and announcements
• Other relevant marketing communications

These communications may be delivered through channels such as email, SMS and WhatsApp.

Where applicable, you may unsubscribe or opt out of promotional communications using the unsubscribe mechanism provided or by contacting us.

Opting out of promotional communications will not prevent us from sending essential transactional communications relating to orders, payments, deliveries, customer service, security or other necessary matters.

9. WhatsApp Communications

Vasonn may use WhatsApp for customer support, order-related communication and, where permitted, marketing and promotional communications.

If you contact us through WhatsApp or provide your number for communication, information associated with those communications may be processed as necessary to respond to you, provide customer support and manage your relationship with Vasonn.

Marketing communications through WhatsApp will be conducted subject to applicable requirements and available opt-out mechanisms.

10. Advertising, Meta/Instagram and Google

We may use advertising and analytics services provided by platforms such as Meta, including Instagram and Facebook, and Google.

These services may use cookies, pixels or similar technologies to help us:

• Measure Website traffic and performance.
• Understand how visitors interact with our Website.
• Measure advertising effectiveness.
• Create or measure advertising audiences.
• Display advertisements that may be more relevant to users.
• Conduct remarketing or retargeting campaigns where permitted.

The information processed by these platforms is subject to their respective privacy practices.

The specific advertising and analytics technologies used by Vasonn may change over time as we develop our marketing activities.

11. Cookies and Similar Technologies

Our Website may use cookies, pixels and similar technologies provided by Shopify and other authorised service providers.

These technologies may be used for:

Essential functionality: Enabling shopping-cart functionality, checkout, security, account features and other necessary Website operations.

Analytics: Understanding Website traffic, visitor interactions and Website performance.

Preferences: Remembering certain customer preferences and improving the browsing experience.

Advertising and marketing: Measuring advertising performance and, where applicable, providing or measuring personalised advertising.

Depending on your location and applicable law, you may be provided with options to manage certain cookie or tracking preferences.

You may also manage cookies through your browser settings, although disabling essential cookies may affect certain Website functionality.

12. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These may include:

• Shopify and services supporting our e-commerce infrastructure.
• Razorpay and other payment-processing providers.
• Shiprocket, courier companies and logistics providers.
• Technology, hosting, security and cloud-service providers.
• Customer-support and communication service providers.
• Email, SMS and WhatsApp communication providers.
• Analytics and advertising platforms, including Google and Meta where applicable.
• Professional advisers such as accountants, auditors, legal advisers or consultants where necessary.
• Government, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by applicable law.

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets or similar legitimate business transaction, subject to applicable legal requirements.

We do not disclose personal information to unrelated third parties merely for arbitrary purposes.

13. Third-Party Websites and Services

Our Website may contain links or integrations involving third-party websites, social-media platforms or other services.

These third parties operate independently and may have their own privacy policies and practices.

Vasonn is not responsible for the privacy, security or content practices of third-party websites or services that we do not control.

We recommend reviewing the applicable privacy policies before providing personal information to third-party services.

14. Data Security

We take reasonable administrative, organizational and technical measures designed to protect personal information under our control.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials, where applicable, and should not share passwords or sensitive account information with unauthorized persons.

15. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil and maintain transaction records.
• Provide customer support.
• Maintain accounts where applicable.
• Comply with tax, accounting and legal obligations.
• Prevent fraud and resolve disputes.
• Enforce our agreements and policies.

Retention periods may vary depending on the type of information and applicable legal or operational requirements.

16. Your Privacy Rights and Choices

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including rights to request access to, correction of, updating of, or deletion of certain personal information.

Certain requests may be subject to identity verification, legal exceptions, record-retention obligations and other requirements permitted by applicable law.

You may also withdraw consent where processing is based on consent, subject to applicable legal and contractual limitations.

To submit a privacy-related request, please contact us using the details provided below.

17. Children's Privacy

Our Website and products are not specifically directed toward children for the purpose of collecting their personal information.

We do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

18. International Data Processing

Although Vasonn primarily operates and serves customers in India, some of our technology and service providers may process or store information using infrastructure located outside India.

Where personal information is transferred or processed internationally, such processing will be handled subject to applicable legal requirements and the safeguards maintained by the relevant service providers.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, Website functionality, service providers, legal requirements or privacy practices.

When changes are made, the revised Privacy Policy will be posted on vasonn.com, and the “Last Updated” date will be updated accordingly.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the way Vasonn handles your personal information, please contact us at:

Vasonn India
Nilan Sagar, 215 Road Number 3
Jawahar Nagar, Goregaon West
Mumbai – 400104
Maharashtra, India

Email: vasonnindia@gmail.com
Website: Vasonn.com