SHIPPING POLICY

Last Updated: July 21, 2026

At Vasonn, we take care to ensure that your order is securely packed and delivered to you as safely and efficiently as possible. This Shipping Policy explains our shipping process, estimated delivery timelines and other important information regarding the delivery of orders placed through Vasonn.com.

1. Shipping Within India

Vasonn currently provides standard online shipping across serviceable locations within India.

Orders are shipped through Shiprocket and/or courier partners available through Shiprocket or other logistics providers selected by Vasonn.

Delivery availability may depend on the serviceability of your PIN code and the availability of courier services in your location.

2. Order Processing

Once your order has been successfully placed and payment, where applicable, has been confirmed, the order will be prepared for dispatch.

Order processing may include payment verification, product inspection, secure packaging and handover to the assigned courier partner.

Processing times may vary during weekends, public holidays, promotional periods, high-order volumes or other exceptional circumstances.

Once your order has been dispatched, tracking information may be shared with you through available communication channels such as email, SMS and/or WhatsApp, where applicable.

3. Estimated Delivery Time

Orders are typically delivered within 7–10 business days, depending on the delivery location and courier serviceability.

Delivery timelines are estimates and may vary based on factors including:

• Delivery location and PIN code
• Courier partner availability
• Public holidays and weekends
• Weather or transportation disruptions
• Regional restrictions
• High-volume or festive periods
• Events or circumstances beyond our reasonable control

While we make reasonable efforts to ensure timely delivery, Vasonn cannot guarantee an exact delivery date once an order has been handed over to the courier partner.

If there is a significant or unusual delay with your shipment, please contact us and we will assist you in checking the shipment status.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on the order value, delivery location, shipment weight, promotional offers or other applicable factors.

Any free-shipping offer displayed on Vasonn.com will be subject to the conditions specified with that offer.

5. Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp or another available communication channel.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Customers may use the provided tracking information to follow the progress of their delivery.

6. Delivery Attempts

Please ensure that the shipping address, PIN code and contact number provided while placing your order are complete and accurate.

Courier partners may contact you by phone or message to coordinate delivery where necessary.

If delivery cannot be completed due to:

• Customer unavailability;
• An incorrect or incomplete address;
• An incorrect or unreachable phone number;
• Repeated failed delivery attempts; or
• Refusal to accept the shipment,

the order may be returned to Vasonn as Return to Origin (RTO).

If an order is returned to us due to circumstances attributable to incorrect customer-provided information or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-shipment.

7. Incorrect Shipping Information

Customers are responsible for checking their shipping details carefully before placing an order.

If you notice an error in your shipping address or contact information after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information if the order has not yet been processed or dispatched.

Once an order has been dispatched, we may not be able to modify the delivery address.

8. Damaged Products During Transit

As many Vasonn products include glassware, crystal, porcelain and other fragile items, every order is packed with care to minimise the risk of transit damage.

We strongly recommend recording a clear and continuous unboxing video when opening your Vasonn delivery.

If your order arrives damaged, broken, defective or incorrect, please contact us within the period specified in our Return & Refund Policy.

A clear and continuous unboxing video showing the unopened shipping package and the complete unpacking process is required for damage claims to be reviewed and approved in accordance with our Return & Refund Policy.

Please retain the affected product and all original packaging until your claim has been reviewed.

For complete claim requirements, please refer to our Return & Refund Policy.

9. Missing or Incomplete Orders

If your shipment appears to be missing an item or you receive an incorrect product, please contact us promptly with your order details.

A clear and continuous unboxing video may be required to verify claims involving missing, incorrect or incomplete items.

Approved claims will be handled in accordance with our Return & Refund Policy.

10. Delayed or Lost Shipments

Occasionally, shipments may experience delays while in transit.

If tracking has not updated for an unusual period or your order has not arrived within the expected timeframe, please contact Vasonn so that we can coordinate with the applicable courier or logistics provider.

If a shipment is officially confirmed as lost in transit, Vasonn will review the order and arrange an appropriate replacement or refund, subject to product availability and the circumstances of the shipment.

11. International Shipping

Standard checkout and shipping through Vasonn.com are currently intended for deliveries within India.

Customers seeking delivery outside India may contact us directly through email or our authorised WhatsApp channel to enquire about international shipping.

International orders may be arranged manually on a case-by-case basis and are subject to:

• Destination and product eligibility
• International courier availability
• Applicable shipping charges
• Payment confirmation
• Customs requirements and documentation
• Import restrictions
• Duties, taxes and other destination-country charges

Submitting an international shipping enquiry does not guarantee that we will be able to fulfil the requested shipment.

Where an international order is accepted, the applicable shipping charges and estimated delivery timeline will be communicated and agreed upon before the order is confirmed.

Unless expressly agreed otherwise, customs duties, import taxes, clearance charges or other charges imposed by the destination country will be the responsibility of the customer.

12. Events Beyond Our Control

Vasonn will make reasonable efforts to fulfil and deliver orders within the estimated timeframe.

However, we cannot be held responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, strikes, government restrictions, courier network disruptions, regional emergencies or similar events.

We will make reasonable efforts to assist customers and provide available updates in such circumstances.

13. Contact Us

If you have questions about your shipment, delivery or tracking, please contact us with your order number and relevant details.

Vasonn India
Nilan Sagar, 215 Road Number 3
Jawahar Nagar, Goregaon West
Mumbai – 400104
Maharashtra, India

Email: vasonnindia@gmail.com
Website: vasonn.com

For faster assistance regarding an existing order, please include your order number and registered contact details when contacting us.