Refund policy

Returns & Damage Policy

1. Returns & Exchanges (All Sales Final)

Due to the fragile nature of glassware, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, or products ordered incorrectly.

Returns or replacements are only considered if a product is received damaged in transit, defective, or incorrect upon delivery, subject to verification and approval by Vasonn. Products damaged after delivery due to mishandling, accidental breakage, improper care, or normal wear and tear are not eligible for replacement or refund.

2. Mandatory Claim Requirements (Unboxing Video & Photos)

Because glassware is fragile, a continuous, uncut unboxing video and clear photographs are mandatory to process any transit damage, defect, missing-item, or incorrect-product claim.

To be eligible, claims must be reported within 48 hours of delivery and include:

  • Continuous Unboxing Video:

    • Must begin with the outer shipping box completely sealed and unopened.

    • Must clearly show the shipping label with tracking and address details legible.

    • Must be recorded in a single take without cuts, edits, pauses, or filters.

    • Must show the full unboxing process and clearly capture any breakage or defects as items are removed from the packaging.

  • Clear Photographs: Close-up shots of the damaged item(s) as well as the outer shipping box.

Note: Claims submitted without the required uncut unboxing video or submitted after the 48-hour delivery window cannot be verified and will be rejected.

3. How to Submit a Claim

Please do not email or message across multiple platforms. All claims must be submitted directly through our official form:

👉 Submit a Damaged Item Claim Form

Please have your Order Number, registered Email, damage description, photos, and unboxing video ready when filling out the form.

4. Replacement or Refund

Once your claim has been reviewed and verified by our team:

  • Replacement: We will prioritize dispatching a fresh replacement for the damaged product at no additional cost (subject to stock availability).

  • Refund: If a replacement is out of stock or unavailable, an eligible refund will be issued to your original payment method.

  • Please do not return any physical item to our facility unless explicitly requested and instructed by our team.

5. Refund Processing

  • Once approved, refunds are processed back to the original payment method.

  • Please allow 5–7 business days for the credited amount to reflect in your account, depending on your bank or payment provider.

6. Order Cancellations

Orders can only be cancelled before they are processed, packed, or handed over to our logistics partner. Once an order has been dispatched, it cannot be cancelled or modified.

7. Contact & Support

For general inquiries regarding your order, please reach out to us at vasonnindia@gmail.com. For all transit damage or defective item claims, please use the dedicated Damage Claim Form.